Refund policy
1. Eligibility for Returns & Replacements
Returns or replacements are only accepted under the following conditions, strictly subject to verification via an unboxing video:
Products received in a damaged, defective, or broken condition.
Delivery of an incorrect item, wrong size, or wrong quantity by our packing team.
Missing items from a combo or kit.
Products delivered with a broken tamper-proof seal or damaged due to poor packaging.
Note on Multi-Item Orders: We do not issue partial refunds if one item is defective. The complete order must be returned, and a full new set will be sent as a replacement.
2. Mandatory Unboxing Video Proof
An uncut, unedited unboxing video starting from the sealed delivery package is strictly required to claim any damage, missing items, or incorrect deliveries.
Claims without valid video proof, or fraudulent claims (e.g., attempting to return a fake item instead of the original), will be immediately rejected.
3. Non-Returnable and Non-Refundable Items
To maintain the purity, hygiene, and integrity of our astrological products, the following are strictly non-returnable:
Astrological & Spiritual Results: Claims of "no results," "no financial gain," or "no benefit" from wearing stones, rudrakshas, or yantras.
Health & Allergies: Skin reactions, rashes, or itching caused by any metal, ring, or bracelet.
Customized Items: Yantras or mantras made according to a specific Kundli, custom-sized rings/bracelets, and engraved items (names/dates).
Religious & Hygiene Sensitivity: Items that have been worn, used, or subjected to puja/abhishek. Opened puja samagri, oils, or incense.
Aesthetic Variations: Minor differences in color, size, or finish compared to website photographs.
Change of Mind & Exchanges: Items no longer wanted, incorrect sizes ordered by the customer, or gifts not liked by the receiver. We do not offer exchanges for different colors, stones, or sizes.
Promotional Items: Products purchased during special sales or clearance events.
4. Return Process & Logistics
Initiation: Email your return request to [email protected] with the unboxing video and order details within 2 days of delivery.
Return Shipping Cost: The customer is strictly responsible for paying all return courier charges.
Courier: Items must be returned using a traceable online courier service. If the returned item is lost in transit and does not reach our warehouse, no refund will be processed.
Condition: Products must be returned in their original, unused condition with all bills, labels, physical certificates, and packaging intact.
5. Refund & Payment Resolution
Processing Time: Once the returned item is received and physically verified by our team, approved refunds will be processed to the original payment method within 5-7 business days.
Billing Errors: In the event of a double charge by the payment gateway, the extra amount will be refunded automatically.
Late Delivery / Missed Muhurat: We do not offer refunds if an order is delayed in transit and misses a specific date or Muhurat. Refunds for non-delivery are only applicable if the courier confirms the package is permanently lost.
Address Errors: No refunds will be issued if the package is delivered to the wrong location due to an incorrect address provided by the customer.
COD Refunds: Not applicable, as our platform operates entirely on prepaid orders.